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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Identify hardware components
   • Identify different types of personal computer devices
   • Identify and categorise the different personal computer components, including mobile personal computer components
   • Define the purpose and characteristics of the different personal computer component categories
   • Distinguish between the different types of devices within each personal computer component category
2. Identify types of peripheral hardware components
   • Identify and categorise the different peripheral hardware components
   • Define the purpose and characteristics of the different peripheral hardware components
   • Distinguish between the different types of devices within each peripheral hardware component category
3. Install and configure personal computer components
   • Install and configure personal computer components
   • Install and configure mobile personal computer components
   • Develop plans, with prioritised tasks and contingency arrangements, for the installation and configuration of selected components with minimum disruption to clients
   • Liaise with appropriate person to obtain approval for the plans
   • Install and configure components according to plan, installation procedures and organisational requirements
   • Use appropriate testing tools to test components for error-free performance
   • Identify and solve identified problems
   • Test and enhance system performance, using knowledge of the system, to meet organisational benchmarks
   • Document the installation and configuration process according to organisation guidelines
   • Develop and document a maintenance plan and schedule based on vendor specifications for the installed components
4. Install and configure print devices
   • Install and configure print devices
   • Detect and identify common printer issues
   • Undertake printer issue resolution to meet client requirements
5. Evaluate modified system
   • Collect client or user feedback and analyse against client requirements
   • Correct identified shortcomings in the system and record actions

Performance Evidence

Evidence of the ability to:

install components across a variety of situations and account for unexpected contingencies

modify system's hardware, internal hardware and peripheral hardware components to meet client requirements

identify and plan the modification and connection of hardware, internal hardware and peripheral hardware components according to vendor and technical specifications

test components and rectify identified problems.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

identify and categorise the different types of personal computer devices, hardware, internal hardware and peripheral hardware components

outline environmental considerations in e-waste disposal

discuss systems diagnostic software

identify areas of the operating system (OS) related to configuration and testing

identify current industry accepted hardware and software products

outline organisational guidelines

outline organisational requirements

identify system's current functionality

identify vendor specifications and requirements for component installation.

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